Tots Play Terms and Conditions

Welcome to Tots Play. Please read the following terms and conditions under which we offer our services. By making a booking or using any of our services (eg attending a class or event) you agree to accept and abide by these terms.

Missed Classes

We are unable to give refunds for, or carry over to a future booking, class sessions that you do not attend.

At the discretion of the class leader, and depending on availability and any prevailing health and safety guidelines it may be possible for you to make up the missed class by attending any of our other classes for your child’s age group. This should be within your active subscription period or before the end of the final date of the course you have paid for and may not be carried over to dates beyond this. Please check with your class leader for availability before attending a different class.

Baby Development Courses are sold as a 6 week continuous course and we are unable to refund for any missed classes during the course, nor for cancellation unless this is made more than two weeks prior to the start of the course, and only then at the discretion of the business owner.

If a class is cancelled by the class leader you will be informed of the options available to you to make up the class.

Where the cancellation of a face to face class is due to factors beyond our control, in particular, but not limited to, coronavirus (COVID-19) restrictions, for example lockdowns or requirement for isolation we reserve the right to substitute online classes for face to face sessions, and in these instances, no refund or carrying over of class sessions will be provided.

Monthly Subscription Terms and Conditions

All monthly subscriptions are collected on the 1st of each month.

If you join part way through a month you will pay on booking for the remaining classes in that month. For example if you join on 15th September you would pay for the remaining classes for September. Then the regular monthly subscription amount will be collected from 1st October onwards.

We will communicate with you if payment has not been made. We will attempt to call and write to you to check if details need updating.

If payment is not made 14 days after we’ve communicated the missed payment(s), your subscription will be cancelled and your child removed from the class register.

There is a minimum subscription period of two full calendar months, following the start of your subscription. You can subsequently cancel your membership after this point at any time, subject to a month notice period, by either putting your request in writing to your class leader or you are able to cancel your subscription after the minimum term in your Book That In account.

 

Block Booking Terms and conditions

When you book a block or term of classes, you are purchasing a set number of sessions for the dates specified at the time of booking. You will be charged for the whole block at the time of booking. Block bookings are not automatically renewed, and your space is only guaranteed for the duration of the block you have paid for. If you wish to continue into the next term, you must book and pay for the next term. Spaces are offered on a first-come, first-served basis, and we cannot hold or reserve a place without full payment. Reminders will be sent, but it remains your responsibility to secure your booking for the next term.

Safety Information

Your child (or children) is your responsibility during the class. Please supervise them closely during the session and particularly during the use of equipment. Do not allow them to go near equipment when it is not in use.

At all times please follow the instructions and guidelines of your class leader, including those relating to guidelines imposed by the venue or other authorities, whose only goal is your child’s, and your safety and enjoyment.

Please no food or drinks during the session (apart from breast/bottle/tube feeding for infants).

In order to help prevent the risk of the spread of infectious diseases, such as, but not limited to, coronavirus (COVID-19) there may be measures in place for those attending classes which you will be asked to adhere to. These could include washing or sanitising hands, keeping a certain distance from others not from your household, following directional signage in relation to the venue, or other similar measures. Please ensure to follow these guidelines as given by your class leader and for the venue.

No liability can be accepted for any incident that occurs due to this guidance not being followed.

While Tots Play makes every effort to ensure the safety and comfort of you and your child during the sessions, participation in our activities, and the use of our equipment is at your own risk. Your class fees include insurance cover for your child.

Infection Control

Infection control policies, such as cleaning regimes and hand washing/sanitising protocols have been developed for our class sessions and events and will be carried out by your class leader as required.

Healthy Children and Adults

Please bring only healthy children to class. You and your child should remain at home if he, she or you have had a fever, vomited, or had diarrhoea within the past 48 hours or are exhibiting contagious cold symptoms (usually during the first few days of a cold) or any symptoms of COVID-19. If you see another child with a runny nose or cough, do not automatically assume the child is contagious. Allergy symptoms can resemble cold symptoms.

We reserve the right to refuse admittance to the class if we feel that the child or adult is too ill to participate.

Clothing

Parents and children should wear comfortable play clothes. For Discovery Tots please bring a blanket or mat for your child to sit/lie on. For Social Tots children should have bare feet or non slip socks/slippers and dresses should not be worn as they may interfere with class activities.

For Action Tots children should wear closed in soft soled shoes. Any jewellery, with the exception of small stud earrings, should be removed from children before starting the class. Adults should also avoid jewellery that dangles in any way or could get caught up when participating in class activities with your child.

Photography and Video

From time to time we may request to take photographs or shoot video during classes to use for marketing and promotional purposes, which may include, but is not limited to, use on social media, promotional materials or our website.

You will be asked at or prior to the first class where this takes places whether or not you consent to being included in these images or footage and images and usage will be in relation to our privacy policy that can be found on our website here https://www.totsplay.co.uk/privacy-policy. Where images are used in this way no additional personal information or names will be linked to them, unless specific additional permission is sought from the individuals involved.

Tots Play is happy for you to take photographs of your own child during classes. If you wish for another child to be in the picture please seek permission from the adult accompanying that child before taking pictures.

Class Behaviour

Class time should be enjoyable for all. If your child is disrupting the group, or is in any way harming other children, we kindly ask that the adult responsible for them remove the child from the group until said behaviour has stopped.

In order for the children to be able to focus on the group activities and to develop their listening skills, we ask that chatting between adults is kept to the free play section of classes.

We ask that mobile phones be places on silent during classes and only used in an emergency or to take photographs as detailed in the photography and video section of these terms.

Tots Play reserves the right not to allow a child or parent to return to class if their behaviour is deemed unacceptable, in this instance we will refund any unused portion of class fees.

What If My Child does not want to participate?

At Tots Play we let the child be the guide. At this early age, not participating in an activity is entirely appropriate. As with anything new it often takes a few weeks for children to settle in to the classes, and it is not expected that they will want to join in with everything straight away, or be able to concentrate for the full session to begin with. After all, part of the reason for coming to the classes is to develop these, as well as many other skills, and this does take time. Our group activities are encouraged but we never want to force a child to participate, rather we feel that each child should be able to join the activities at his or her own pace.

Children learn in different ways, some will participate, some will learn by watching and others by listening. We often hear from parents that a child who seemed not to be participating will repeat the songs and activities later at home. It is worth noting, though, that the more enthusiastic you are about the activities, the more likely your child is to want to join in, and the quicker they will feel at home.

It can also be seen that children progress much more quickly in the skills that the classes promote when Tots Play becomes part of their weekly routine, rather than something that they attend now and then. Once they settle in and become used to the classes most people find that the child’s enjoyment of the sessions and their level of development increases enormously.

Additional Services

We have a range of play resources and toys, online courses and the specially recorded songs used in class available for purchase, so that you can continue to enjoy your favourite Tots Play activities at home.

Ask your class leader about the current range and pricing available at class or visit our online store at https://totsplay.shop/ or music store at https://www.totsplay.co.uk/buy-music

We also have pre-recorded, online courses, of some of our classes and activities that you may like to take part in at home to extend the Tots Play fun throughout the week. These can be found at https://www.totsplay.co.uk/online-courses. Please ask your class leader for a code if you would like to purchase one of these in order for them to receive credit for this.

Ask your class leader about provision of party services and nursery sessions in your area.

Data Protection and Your Privacy

Tots Play UK Ltd is committed to protecting your personal information in line with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Any personal information you provide to us will be used only for legitimate business purposes, including managing bookings, communications, and providing our services, while respecting your rights as an individual.

Our Privacy Policy explains how we collect, store, and use your data. You can read it here: https://www.totsplay.co.uk/privacy-policy

Who controls your data?

• Tots Play UK Ltd is the Data Controller for this website and our services.

• Book That In - the online booking platform, and any individual franchisee you book with are joint Data Controllers for the information you provide through the booking system.

• Data submitted via social media, email, phone, or messaging apps is jointly controlled by Tots Play UK Ltd and the relevant franchisee.

Your rights under UK GDPR include:

• Right to be informed

• Right of access

• Right to rectification

• Right to erasure (‘right to be forgotten’)

• Right to restrict processing

• Right to data portability

• Right to object

• Rights related to automated decision-making and profiling

To request a copy of your information, correct it, or exercise any of your rights, please contact us in writing, including your name, address, and date of birth, at:

The Data Controller
Tots Play UK Ltd
6 Harrier Court
Auckley
Doncaster
DN9 3PP

Or via email: HQ@totsplay.co.uk

We are committed to handling your information responsibly and securely, and we are happy to answer any questions you may have about how your data is used.

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We Can’t Wait to Welcome You

Above all we hope you and especially your child(ren) enjoy Tots Play. Please ensure you have read and understood the above terms and conditions before registering.

If you have any queries, comments or suggestions regarding the classes, please speak to your class leader or contact us either by telephone on 07484 840890

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